At Dishawaan Marketing Private Limited, we value our customers, students, and Direct Sellers. To maintain transparency and trust, this Refund and Cancellation Policy is framed in accordance with the Consumer Protection (Direct Selling) Rules and applicable laws of India.

1. Cooling-off Period

As per Government guidelines, we provide a 24 Hours Cooling-off Period to all new participants. If you have purchased an educational package and are not satisfied, you may request a refund within the cooling-off period, subject to the eligibility criteria mentioned below.

2. Eligibility Criteria for Refund

To be eligible for a refund, all of the following conditions must be satisfied:

• The refund request must be submitted within 24 Hours from the date of purchase.
• The user must not have accessed or consumed more than 1% of the digital course content.
• Any physical study material or kits provided must be returned in their original, unused, and undamaged condition.

3. Refund Process

To initiate a refund request, please follow the steps below:

• Send an email from your registered email ID to info.dishawaanmarketing@zohomail.in.
• Mention your User ID and Order ID.
• Attach a copy of the payment receipt.
• Briefly state the reason for requesting a refund (optional but appreciated).

4. Deductions and Adjustments

• Transaction Fees: Payment gateway charges and administrative fees (if any) are non-refundable.
• Commission Adjustments: If any commission, incentive, or bonus has been generated and paid to a mentor or Direct Seller based on your purchase, such amount shall be deducted from the refund.
• Taxes: GST or other statutory taxes paid to the Government at the time of purchase are generally non-refundable as per applicable tax laws.

5. Refund Timeline

Once the refund request is verified and approved, the eligible refund amount shall be credited back to the original payment method (Bank Account / UPI / Card) within 7 to 14 working days.

6. Non-Refundable Items

Refunds shall not be issued in the following cases:

• Refund requests made after the expiry of the 24 Hours cooling-off period.
• Accounts terminated due to violation of the Company’s Terms & Conditions, Code of Conduct, or Code of Ethics.
• Participation in live workshops, webinars, mentoring sessions, or certification exams that have already been conducted.

7. Contact & Grievance Redressal

For any questions or concerns related to refunds or cancellations, please contact our grievance redressal team:

• Email: help.dishawaanmarketing@zohomail.com
• Customer Support: +91 80052 63462